Frequently Asked Questions
Everything you need to know about your Couper shopping experience.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items with original tags attached. Please note that final sale items are not eligible for return or exchange.
How do I determine my size?
Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style consultants for specific measurements.
Are your materials sustainably sourced?
At Couper, we prioritize ethical manufacturing and high-quality textiles. We work closely with our suppliers to ensure our fabrics meet global standards for environmental responsibility.
Can I change or cancel my order after it's been placed?
Orders are processed quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.